Email (recommended)
Just click the address above to send mail from your usual email client. We usually reply within 1–2 business days.
Contact Us
A problem, a bug, a feature you want, or just feedback on your experience — you're welcome to contact us. Every message is read.
Purchase / license key issues
For a faster check, please include in your messagethe email you used at checkoutorthe order number, and briefly describe the situation (e.g. "I switched computers and need to reactivate").
Never post the license key itself publicly on forums or in screenshots — it's effectively your proof of rights. If you've forgotten it, use Recover License Key。
the online message form
Don't want to open your email client? You can also leave a message here, and we'll reply to the email you provide.
Check these first before writing
Download / documentation
Installation steps and FAQ (what to do if downloads are slow, how to enable HD on Bilibili, how to change language) are all in the documentation: View documentation
Refund and license terms
The license scope and refund rules are in the Terms of Service. In short: for a license keythat is not yet activated, if it has a quality issue, contact us within 7 days of purchase and we'll handle it.
Feature comparison and pricing
"What the Free edition can do and what Pro adds" is listed item by item in the Feature Comparison; pricing and plans are on the Order。